Vulnerability Name:

CVE-2010-3476 (CCN-61869)

Assigned:2010-09-15
Published:2010-09-15
Updated:2017-08-17
Summary:Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.
CVSS v3 Severity:5.3 Medium (CCN CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): None
User Interaction (UI): None
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): None
Integrity (I): None
Availibility (A): Low
CVSS v2 Severity:5.0 Medium (CVSS v2 Vector: AV:N/AC:L/Au:N/C:N/I:N/A:P)
3.7 Low (Temporal CVSS v2 Vector: AV:N/AC:L/Au:N/C:N/I:N/A:P/E:U/RL:OF/RC:C)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Authentication (Au): None
Impact Metrics:Confidentiality (C): None
Integrity (I): None
Availibility (A): Partial
5.0 Medium (CCN CVSS v2 Vector: AV:N/AC:L/Au:N/C:N/I:N/A:P)
3.7 Low (CCN Temporal CVSS v2 Vector: AV:N/AC:L/Au:N/C:N/I:N/A:P/E:U/RL:OF/RC:C)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Athentication (Au): None
Impact Metrics:Confidentiality (C): None
Integrity (I): None
Availibility (A): Partial
Vulnerability Type:CWE-20
Vulnerability Consequences:Denial of Service
References:Source: MITRE
Type: CNA
CVE-2010-3476

Source: SUSE
Type: UNKNOWN
SUSE-SR:2010:024

Source: CCN
Type: OSA-2010-02
Multiple XSS and denial of service vulnerabilities

Source: CONFIRM
Type: Vendor Advisory
http://otrs.org/advisory/OSA-2010-02-en/

Source: CCN
Type: OTRS Web site
OTRS::Email Management::Trouble Ticket System::CVS Access

Source: CCN
Type: SA41381
OTRS Script Insertion and Denial of Service Vulnerabilities

Source: SECUNIA
Type: Vendor Advisory
41381

Source: CONFIRM
Type: UNKNOWN
http://security-tracker.debian.org/tracker/CVE-2010-2080

Source: BID
Type: UNKNOWN
43264

Source: CCN
Type: BID-43264
OTRS Core System Multiple Cross-Site Scripting and Denial of Service Vulnerabilities

Source: XF
Type: UNKNOWN
otrs-regexpression-dos(61869)

Source: XF
Type: UNKNOWN
otrs-regexpression-dos(61869)

Source: SUSE
Type: SUSE-SR:2010:024
SUSE Security Summary Report

Vulnerable Configuration:Configuration 1:
  • cpe:/a:otrs:otrs:2.3.1:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.3.2:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.3.3:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.3.4:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.3.5:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.4.1:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.4.2:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.4.3:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.4.4:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.4.5:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.4.6:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.4.7:*:*:*:*:*:*:*

    • Configuration CCN 1:
  • cpe:/a:otrs:otrs:2.4.6:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.3.4:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.3.5:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:2.4.7:*:*:*:*:*:*:*

    • * Denotes that component is vulnerable
    Oval Definitions
    Definition IDClassTitleLast Modified
    oval:org.opensuse.security:def:20103476
    V
    		CVE-2010-3476
    2015-11-16
    oval:com.ubuntu.precise:def:20103476000
    V
    		CVE-2010-3476 on Ubuntu 12.04 LTS (precise) - low.
    2010-09-20
    BACK
    otrs otrs 2.3.1
    otrs otrs 2.3.2
    otrs otrs 2.3.3
    otrs otrs 2.3.4
    otrs otrs 2.3.5
    otrs otrs 2.4.1
    otrs otrs 2.4.2
    otrs otrs 2.4.3
    otrs otrs 2.4.4
    otrs otrs 2.4.5
    otrs otrs 2.4.6
    otrs otrs 2.4.7
    otrs otrs 2.4.6
    otrs otrs 2.3.4
    otrs otrs 2.3.5
    otrs otrs 2.4.7