Vulnerability CVE-2013-3551 - CERT Civis.Net

Vulnerability Name:

CVE-2013-3551 (CCN-84485)

Assigned:

2013-05-22

Published:

2013-05-22

Updated:

2020-02-26

Summary:

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

CVSS v3 Severity:

6.5 Medium (CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N)

Exploitability Metrics:	Attack Vector (AV): Network Attack Complexity (AC): Low Privileges Required (PR): Low User Interaction (UI): None
Scope:	Scope (S): Unchanged
Impact Metrics:	Confidentiality (C): High Integrity (I): None Availibility (A): None

3.5 Low (CCN CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N)

Exploitability Metrics:	Attack Vector (AV): Network Attack Complexity (AC): Low Privileges Required (PR): Low User Interaction (UI): Required
Scope:	Scope (S): Unchanged
Impact Metrics:	Confidentiality (C): Low Integrity (I): None Availibility (A): None

CVSS v2 Severity:

4.0 Medium (CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N)
3.5 Low (Temporal CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N/E:H/RL:OF/RC:C)

Exploitability Metrics:	Access Vector (AV): Network Access Complexity (AC): Low Authentication (Au): Single_Instance
Impact Metrics:	Confidentiality (C): Partial Integrity (I): None Availibility (A): None

4.0 Medium (CCN CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N)
3.5 Low (CCN Temporal CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N/E:H/RL:OF/RC:C)

Exploitability Metrics:	Access Vector (AV): Network Access Complexity (AC): Low Athentication (Au): Single_Instance
Impact Metrics:	Confidentiality (C): Partial Integrity (I): None Availibility (A): None

Vulnerability Type:

Vulnerability Consequences:

Obtain Information

References:

Source: MISC
Type: Third Party Advisory
http://advisories.mageia.org/MGASA-2013-0196.html

Source: MITRE
Type: CNA
CVE-2013-3551

Source: CCN
Type: SA53496
OTRS / OTRS ITSM Ticket Split Mechanism Vulnerability

Source: DEBIAN
Type: DSA-2696
otrs2 -- privilege escalation

Source: CCN
Type: OTRS Web Site
OTRS

Source: CCN
Type: Security Advisory 2013-03
information disclosure

Source: CCN
Type: BID-60117
Multiple OTRS Products CVE-2013-3551 Information Disclosure Vulnerability

Source: MISC
Type: Issue Tracking, Third Party Advisory
https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551

Source: XF
Type: UNKNOWN
otrs-cve20133551-ticketsplit-info-disclosure(84485)

Source: CCN
Type: WhiteSource Vulnerability Database
CVE-2013-3551

Vulnerable Configuration:

Configuration 1:

cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 3.0.0 and < 3.0.20)

OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 3.1.0 and < 3.1.16)

OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 3.2.0 and < 3.2.7)

OR cpe:/a:otrs:otrs_itsm:*:*:*:*:*:*:*:* (Version >= 3.0.0 and < 3.0.8)

OR cpe:/a:otrs:otrs_itsm:*:*:*:*:*:*:*:* (Version >= 3.1.0 and < 3.1.9)

OR cpe:/a:otrs:otrs_itsm:*:*:*:*:*:*:*:* (Version >= 3.2.0 and < 3.2.5)

Configuration CCN 1:

cpe:/a:otrs:otrs:3.0.0:beta1:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.0:beta2:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.2:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.1:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.3:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.4:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.5:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.6:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.7:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.4:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.8:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.9:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.11:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.10:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.13:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.12:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.15:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.14:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.0.1:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.0.0:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.0.5:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.0.4:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.0.3:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.0.2:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.0.6:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.6:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.7:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.8:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.9:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.1:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.0:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.3:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.2:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.5:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.16:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.10:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.17:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.18:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.0.19:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.11:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.13:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.14:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.1.15:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.2.0:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.2.1:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.2.2:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.2.3:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.2.4:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.2.5:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:3.2.6:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.0.7:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.2.0:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.2.1:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.2.2:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.2.4:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.1.0:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.1.1:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.1.2:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.1.3:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.1.4:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.1.5:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.1.6:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.1.7:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs_itsm:3.1.8:*:*:*:*:*:*:*

Denotes that component is vulnerable

Oval Definitions

Definition ID	Class	Title	Last Modified
oval:org.opensuse.security:def:20133551	V	CVE-2013-3551	2022-06-30
oval:org.opensuse.security:def:113077	P	otrs-3.3.16-37.1 on GA media (Moderate)	2022-01-17
oval:org.opensuse.security:def:106514	P	Security update for apache2 (Important) (in QA)	2022-01-10
oval:com.ubuntu.xenial:def:201335510000000	V	CVE-2013-3551 on Ubuntu 16.04 LTS (xenial) - medium.	2020-02-21
oval:org.mitre.oval:def:19812	P	DSA-2696-1 otrs2 - privilege escalation	2014-06-23
oval:com.ubuntu.precise:def:20133551000	V	CVE-2013-3551 on Ubuntu 12.04 LTS (precise) - medium.	2013-05-29
oval:com.ubuntu.trusty:def:20133551000	V	CVE-2013-3551 on Ubuntu 14.04 LTS (trusty) - medium.	2013-05-29
oval:com.ubuntu.xenial:def:20133551000	V	CVE-2013-3551 on Ubuntu 16.04 LTS (xenial) - medium.	2013-05-29