Vulnerability CVE-2017-16854

Vulnerability Name:

CVE-2017-16854 (CCN-136171)

Assigned:

2017-12-05

Published:

2017-12-05

Updated:

2019-04-29

Summary:

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

CVSS v3 Severity:

6.5 Medium (CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N)
5.7 Medium (Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N/E:U/RL:O/RC:C)

Exploitability Metrics:	Attack Vector (AV): Network Attack Complexity (AC): Low Privileges Required (PR): Low User Interaction (UI): None
Scope:	Scope (S): Unchanged
Impact Metrics:	Confidentiality (C): High Integrity (I): None Availibility (A): None

4.3 Medium (CCN CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N)
3.8 Low (CCN Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C)

Exploitability Metrics:	Attack Vector (AV): Network Attack Complexity (AC): Low Privileges Required (PR): Low User Interaction (UI): None
Scope:	Scope (S): Unchanged
Impact Metrics:	Confidentiality (C): Low Integrity (I): None Availibility (A): None

CVSS v2 Severity:

4.0 Medium (CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N)

Exploitability Metrics:	Access Vector (AV): Network Access Complexity (AC): Low Authentication (Au): Single_Instance
Impact Metrics:	Confidentiality (C): Partial Integrity (I): None Availibility (A): None

4.0 Medium (CCN CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N)

Exploitability Metrics:	Access Vector (AV): Network Access Complexity (AC): Low Athentication (Au): Single_Instance
Impact Metrics:	Confidentiality (C): Partial Integrity (I): None Availibility (A): None

Vulnerability Type:

CWE-200

Vulnerability Consequences:

Obtain Information

References:

Source: MITRE
Type: CNA
CVE-2017-16854

Source: XF
Type: UNKNOWN
otrs-cve201716854-info-disc(136171)

Source: MLIST
Type: Mailing List, Third Party Advisory
[debian-lts-announce] 20171219 [SECURITY] [DLA 1212-1] otrs2 security update

Source: DEBIAN
Type: Third Party Advisory
DSA-4066

Source: CCN
Type: OTRS Security Advisory 2017-08
Security Update for OTRS Framework

Source: CONFIRM
Type: Broken Link
https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/

Vulnerable Configuration:

Configuration 1:

cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 3.3.0 and <= 3.3.20)

OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version > 4.0.0 and <= 4.0.26)

OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 5.0.0 and <= 5.0.24)

OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 6.0.0 and <= 6.0.1)

Configuration 2:

cpe:/o:debian:debian_linux:7.0:*:*:*:*:*:*:*

OR cpe:/o:debian:debian_linux:8.0:*:*:*:*:*:*:*

OR cpe:/o:debian:debian_linux:9.0:*:*:*:*:*:*:*

Configuration CCN 1:

cpe:/a:otrs:otrs:3.3.20:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:4.0.26:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:5.0.24:*:*:*:*:*:*:*

OR cpe:/a:otrs:otrs:6.0.1:*:*:*:*:*:*:*

Denotes that component is vulnerable

Oval Definitions

Definition ID	Class	Title	Last Modified
oval:com.ubuntu.xenial:def:2017168540000000	V	CVE-2017-16854 on Ubuntu 16.04 LTS (xenial) - medium.	2017-12-08
oval:com.ubuntu.artful:def:201716854000	V	CVE-2017-16854 on Ubuntu 17.10 (artful) - medium.	2017-12-08
oval:com.ubuntu.xenial:def:201716854000	V	CVE-2017-16854 on Ubuntu 16.04 LTS (xenial) - medium.	2017-12-08
oval:com.ubuntu.disco:def:2017168540000000	V	CVE-2017-16854 on Ubuntu 19.04 (disco) - medium.	2017-12-08
oval:com.ubuntu.bionic:def:201716854000	V	CVE-2017-16854 on Ubuntu 18.04 LTS (bionic) - medium.	2017-12-08
oval:com.ubuntu.cosmic:def:2017168540000000	V	CVE-2017-16854 on Ubuntu 18.10 (cosmic) - medium.	2017-12-08
oval:com.ubuntu.cosmic:def:201716854000	V	CVE-2017-16854 on Ubuntu 18.10 (cosmic) - medium.	2017-12-08
oval:com.ubuntu.bionic:def:2017168540000000	V	CVE-2017-16854 on Ubuntu 18.04 LTS (bionic) - medium.	2017-12-08
oval:com.ubuntu.trusty:def:201716854000	V	CVE-2017-16854 on Ubuntu 14.04 LTS (trusty) - medium.	2017-12-08

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