Vulnerability Name:

CVE-2017-9324 (CCN-126984)

Assigned:2017-06-08
Published:2017-06-08
Updated:2019-10-03
Summary:In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
CVSS v3 Severity:8.8 High (CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H)
7.7 High (Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): High
Integrity (I): High
Availibility (A): High
6.5 Medium (CCN CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N)
5.7 Medium (CCN Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): None
Integrity (I): High
Availibility (A): None
CVSS v2 Severity:6.5 Medium (CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:P/A:P)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Authentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): Partial
Integrity (I): Partial
Availibility (A): Partial
6.8 Medium (CCN CVSS v2 Vector: AV:N/AC:L/Au:S/C:N/I:C/A:N)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Athentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): None
Integrity (I): Complete
Availibility (A): None
Vulnerability Type:CWE-269
Vulnerability Consequences:Bypass Security
References:Source: MITRE
Type: CNA
CVE-2017-9324

Source: CCN
Type: BugTraq Mailing List, Thu, 8 Jun 2017 09:41:37 GMT
[SYSS-2017-018] OTRS - Access to Installation Dialog

Source: DEBIAN
Type: Third Party Advisory
DSA-3876

Source: XF
Type: UNKNOWN
otrs-cve20179324-sec-bypass(126984)

Source: MISC
Type: Mailing List, Third Party Advisory, VDB Entry
https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html

Source: CCN
Type: OTRS Web site
OTRS - Ticket Request System

Source: MISC
Type: Vendor Advisory
https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/

Vulnerable Configuration:Configuration 1:
  • cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 3.3.0 and <= 3.3.16)
  • OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 4.0.0 and <= 4.0.23)
  • OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 5.0.0 and <= 5.0.19)

    • Configuration 2:
  • cpe:/o:debian:debian_linux:8.0:*:*:*:*:*:*:*
  • OR cpe:/o:debian:debian_linux:9.0:*:*:*:*:*:*:*

    • Configuration CCN 1:
  • cpe:/a:otrs:otrs:5.0.19:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:4.0.23:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:3.3.16:*:*:*:*:*:*:*

    • * Denotes that component is vulnerable
    Oval Definitions
    Definition IDClassTitleLast Modified
    oval:org.opensuse.security:def:20179324
    V
    		CVE-2017-9324
    2018-05-02
    oval:com.ubuntu.bionic:def:201793240000000
    V
    		CVE-2017-9324 on Ubuntu 18.04 LTS (bionic) - medium.
    2017-06-12
    oval:com.ubuntu.artful:def:20179324000
    V
    		CVE-2017-9324 on Ubuntu 17.10 (artful) - medium.
    2017-06-12
    oval:com.ubuntu.xenial:def:20179324000
    V
    		CVE-2017-9324 on Ubuntu 16.04 LTS (xenial) - medium.
    2017-06-12
    oval:com.ubuntu.xenial:def:201793240000000
    V
    		CVE-2017-9324 on Ubuntu 16.04 LTS (xenial) - medium.
    2017-06-12
    oval:com.ubuntu.bionic:def:20179324000
    V
    		CVE-2017-9324 on Ubuntu 18.04 LTS (bionic) - medium.
    2017-06-12
    oval:com.ubuntu.disco:def:201793240000000
    V
    		CVE-2017-9324 on Ubuntu 19.04 (disco) - medium.
    2017-06-12
    oval:com.ubuntu.cosmic:def:20179324000
    V
    		CVE-2017-9324 on Ubuntu 18.10 (cosmic) - medium.
    2017-06-12
    oval:com.ubuntu.cosmic:def:201793240000000
    V
    		CVE-2017-9324 on Ubuntu 18.10 (cosmic) - medium.
    2017-06-12
    oval:com.ubuntu.trusty:def:20179324000
    V
    		CVE-2017-9324 on Ubuntu 14.04 LTS (trusty) - medium.
    2017-06-12
    BACK
    otrs otrs *
    otrs otrs *
    otrs otrs *
    debian debian linux 8.0
    debian debian linux 9.0
    otrs otrs 5.0.19
    otrs otrs 4.0.23
    otrs otrs 3.3.16