Vulnerability Name:

CVE-2018-16586 (CCN-150640)

Assigned:2018-09-21
Published:2018-09-21
Updated:2020-08-24
Summary:In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
CVSS v3 Severity:4.3 Medium (CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N)
3.8 Low (Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): None
User Interaction (UI): Required
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): None
Integrity (I): Low
Availibility (A): None
4.3 Medium (CCN CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N)
3.8 Low (CCN Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): None
User Interaction (UI): Required
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): None
Integrity (I): Low
Availibility (A): None
CVSS v2 Severity:4.3 Medium (CVSS v2 Vector: AV:N/AC:M/Au:N/C:N/I:P/A:N)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Medium
Authentication (Au): None
Impact Metrics:Confidentiality (C): None
Integrity (I): Partial
Availibility (A): None
4.0 Medium (CCN CVSS v2 Vector: AV:N/AC:L/Au:S/C:N/I:P/A:N)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Athentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): None
Integrity (I): Partial
Availibility (A): None
Vulnerability Type:CWE-noinfo
Vulnerability Consequences:Gain Access
References:Source: MITRE
Type: CNA
CVE-2018-16586

Source: CCN
Type: OTRS Security Advisory 2018-05
Security Update for OTRS Framework

Source: CONFIRM
Type: Patch, Vendor Advisory
https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/

Source: XF
Type: UNKNOWN
otrs-cve201816586-weak-security(150640)

Source: CONFIRM
Type: Patch
https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963

Source: CONFIRM
Type: Patch
https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7

Source: CONFIRM
Type: Patch
https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302

Source: MLIST
Type: Mailing List, Third Party Advisory
[debian-lts-announce] 20180926 [SECURITY] [DLA 1521-1] otrs2 security update

Source: DEBIAN
Type: Third Party Advisory
DSA-4317

Source: CCN
Type: WhiteSource Vulnerability Database
CVE-2018-16586

Vulnerable Configuration:Configuration 1:
  • cpe:/a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:* (Version >= 4.0.0 and < 4.0.32)
  • OR cpe:/a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:* (Version >= 5.0.0 and < 5.0.30)
  • OR cpe:/a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:* (Version >= 6.0.0 and < 6.0.11)

    • Configuration 2:
  • cpe:/o:debian:debian_linux:8.0:*:*:*:*:*:*:*
  • OR cpe:/o:debian:debian_linux:9.0:*:*:*:*:*:*:*

    • Configuration CCN 1:
  • cpe:/a:otrs:otrs:6.0.10:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:5.0.29:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:4.0.31:*:*:*:*:*:*:*

    • * Denotes that component is vulnerable
    Oval Definitions
    Definition IDClassTitleLast Modified
    oval:org.opensuse.security:def:201816586
    V
    		CVE-2018-16586
    2021-10-24
    oval:com.ubuntu.xenial:def:2018165860000000
    V
    		CVE-2018-16586 on Ubuntu 16.04 LTS (xenial) - medium.
    2018-09-28
    oval:com.ubuntu.disco:def:2018165860000000
    V
    		CVE-2018-16586 on Ubuntu 19.04 (disco) - medium.
    2018-09-28
    oval:com.ubuntu.bionic:def:2018165860000000
    V
    		CVE-2018-16586 on Ubuntu 18.04 LTS (bionic) - medium.
    2018-09-28
    oval:com.ubuntu.bionic:def:201816586000
    V
    		CVE-2018-16586 on Ubuntu 18.04 LTS (bionic) - medium.
    2018-09-27
    oval:com.ubuntu.cosmic:def:201816586000
    V
    		CVE-2018-16586 on Ubuntu 18.10 (cosmic) - medium.
    2018-09-27
    oval:com.ubuntu.cosmic:def:2018165860000000
    V
    		CVE-2018-16586 on Ubuntu 18.10 (cosmic) - medium.
    2018-09-27
    oval:com.ubuntu.trusty:def:201816586000
    V
    		CVE-2018-16586 on Ubuntu 14.04 LTS (trusty) - medium.
    2018-09-27
    oval:com.ubuntu.xenial:def:201816586000
    V
    		CVE-2018-16586 on Ubuntu 16.04 LTS (xenial) - medium.
    2018-09-27
    BACK
    otrs open ticket request system *
    otrs open ticket request system *
    otrs open ticket request system *
    debian debian linux 8.0
    debian debian linux 9.0
    otrs otrs 6.0.10
    otrs otrs 5.0.29
    otrs otrs 4.0.31