Vulnerability Name:

CVE-2018-19141 (CCN-153096)

Assigned:2018-11-09
Published:2018-11-09
Updated:2018-12-12
Summary:Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.
CVSS v3 Severity:4.8 Medium (CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N)
4.6 Medium (Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N/E:H/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): High
User Interaction (UI): Required
Scope:Scope (S): Changed
Impact Metrics:Confidentiality (C): Low
Integrity (I): Low
Availibility (A): None
7.6 High (CCN CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:L)
7.3 High (CCN Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:L/E:H/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): Required
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): High
Integrity (I): High
Availibility (A): Low
CVSS v2 Severity:3.5 Low (CVSS v2 Vector: AV:N/AC:M/Au:S/C:N/I:P/A:N)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Medium
Authentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): None
Integrity (I): Partial
Availibility (A): None
8.7 High (CCN CVSS v2 Vector: AV:N/AC:L/Au:S/C:C/I:C/A:P)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Athentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): Complete
Integrity (I): Complete
Availibility (A): Partial
Vulnerability Type:CWE-79
Vulnerability Consequences:Cross-Site Scripting
References:Source: MITRE
Type: CNA
CVE-2018-19141

Source: CCN
Type: OTRS Security Advisory 2018-09
Security Update for OTRS Framework

Source: MISC
Type: Patch, Vendor Advisory
https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/

Source: XF
Type: UNKNOWN
otrs-cve201819141-xss(153096)

Source: MLIST
Type: Mailing List, Third Party Advisory
[debian-lts-announce] 20181123 [SECURITY] [DLA 1592-1] otrs2 security update

Vulnerable Configuration:Configuration 1:
  • cpe:/a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:* (Version >= 4.0.0 and < 4.0.33)
  • OR cpe:/a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:* (Version >= 5.0.0 and < 5.0.31)

    • Configuration 2:
  • cpe:/o:debian:debian_linux:8.0:*:*:*:*:*:*:*

    • Configuration CCN 1:
  • cpe:/a:otrs:otrs:4.0.32:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:5.0.30:*:*:*:*:*:*:*

    • * Denotes that component is vulnerable
    Oval Definitions
    Definition IDClassTitleLast Modified
    oval:org.opensuse.security:def:201819141
    V
    		CVE-2018-19141
    2021-10-24
    oval:com.ubuntu.xenial:def:2018191410000000
    V
    		CVE-2018-19141 on Ubuntu 16.04 LTS (xenial) - low.
    2018-11-11
    oval:com.ubuntu.bionic:def:201819141000
    V
    		CVE-2018-19141 on Ubuntu 18.04 LTS (bionic) - untriaged.
    2018-11-11
    oval:com.ubuntu.cosmic:def:201819141000
    V
    		CVE-2018-19141 on Ubuntu 18.10 (cosmic) - untriaged.
    2018-11-11
    oval:com.ubuntu.cosmic:def:2018191410000000
    V
    		CVE-2018-19141 on Ubuntu 18.10 (cosmic) - untriaged.
    2018-11-11
    oval:com.ubuntu.trusty:def:201819141000
    V
    		CVE-2018-19141 on Ubuntu 14.04 LTS (trusty) - untriaged.
    2018-11-11
    oval:com.ubuntu.bionic:def:2018191410000000
    V
    		CVE-2018-19141 on Ubuntu 18.04 LTS (bionic) - low.
    2018-11-11
    oval:com.ubuntu.xenial:def:201819141000
    V
    		CVE-2018-19141 on Ubuntu 16.04 LTS (xenial) - untriaged.
    2018-11-11
    BACK
    otrs open ticket request system *
    otrs open ticket request system *
    debian debian linux 8.0
    otrs otrs 4.0.32
    otrs otrs 5.0.30