Vulnerability Name:

CVE-2018-20800 (CCN-161677)

Assigned:2018-11-14
Published:2018-11-14
Updated:2019-03-18
Summary:An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
CVSS v3 Severity:6.5 Medium (CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N)
5.7 Medium (Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): None
Integrity (I): High
Availibility (A): None
5.5 Medium (CCN CVSS v3.1 Vector: CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N)
4.8 Medium (CCN Temporal CVSS v3.1 Vector: CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Local
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): None
Integrity (I): High
Availibility (A): None
CVSS v2 Severity:5.5 Medium (CVSS v2 Vector: AV:N/AC:L/Au:S/C:N/I:P/A:P)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Authentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): None
Integrity (I): Partial
Availibility (A): Partial
4.6 Medium (CCN CVSS v2 Vector: AV:L/AC:L/Au:S/C:N/I:C/A:N)
Exploitability Metrics:Access Vector (AV): Local
Access Complexity (AC): Low
Athentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): None
Integrity (I): Complete
Availibility (A): None
Vulnerability Type:CWE-20
Vulnerability Consequences:Data Manipulation
References:Source: MITRE
Type: CNA
CVE-2018-20800

Source: MISC
Type: Mitigation, Patch, Vendor Advisory
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework

Source: CCN
Type: OTRS Web site
Security Advisory 2018-10: Security Update for OTRS Framework

Source: XF
Type: UNKNOWN
otrs-cve201820800-weak-security(161677)

Source: CCN
Type: WhiteSource Vulnerability Database
CVE-2018-20800

Vulnerable Configuration:Configuration 1:
  • cpe:/a:otrs:otrs:5.0.31:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:6.0.13:*:*:*:*:*:*:*

    • Configuration CCN 1:
  • cpe:/a:otrs:otrs:6.0.13:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:5.0.31:*:*:*:*:*:*:*

    • * Denotes that component is vulnerable
    Oval Definitions
    Definition IDClassTitleLast Modified
    oval:com.ubuntu.disco:def:2018208000000000
    V
    		CVE-2018-20800 on Ubuntu 19.04 (disco) - medium.
    2019-03-13
    oval:com.ubuntu.bionic:def:201820800000
    V
    		CVE-2018-20800 on Ubuntu 18.04 LTS (bionic) - medium.
    2019-03-13
    oval:com.ubuntu.cosmic:def:2018208000000000
    V
    		CVE-2018-20800 on Ubuntu 18.10 (cosmic) - medium.
    2019-03-13
    oval:com.ubuntu.cosmic:def:201820800000
    V
    		CVE-2018-20800 on Ubuntu 18.10 (cosmic) - medium.
    2019-03-13
    oval:com.ubuntu.bionic:def:2018208000000000
    V
    		CVE-2018-20800 on Ubuntu 18.04 LTS (bionic) - medium.
    2019-03-13
    oval:com.ubuntu.trusty:def:201820800000
    V
    		CVE-2018-20800 on Ubuntu 14.04 LTS (trusty) - medium.
    2019-03-13
    oval:com.ubuntu.xenial:def:2018208000000000
    V
    		CVE-2018-20800 on Ubuntu 16.04 LTS (xenial) - medium.
    2019-03-13
    oval:com.ubuntu.xenial:def:201820800000
    V
    		CVE-2018-20800 on Ubuntu 16.04 LTS (xenial) - medium.
    2019-03-13
    BACK
    otrs otrs 5.0.31
    otrs otrs 6.0.13
    otrs otrs 6.0.13
    otrs otrs 5.0.31