Vulnerability Name:

CVE-2019-9753 (CCN-162139)

Assigned:2019-03-09
Published:2019-03-09
Updated:2019-10-09
Summary:An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.
CVSS v3 Severity:4.3 Medium (CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N)
3.8 Low (Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): Low
Integrity (I): None
Availibility (A): None
4.3 Medium (CCN CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N)
3.8 Low (CCN Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): Low
Integrity (I): None
Availibility (A): None
CVSS v2 Severity:4.0 Medium (CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Authentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): Partial
Integrity (I): None
Availibility (A): None
4.0 Medium (CCN CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Athentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): Partial
Integrity (I): None
Availibility (A): None
Vulnerability Type:CWE-200
Vulnerability Consequences:Obtain Information
References:Source: MITRE
Type: CNA
CVE-2019-9753

Source: MISC
Type: Patch, Vendor Advisory
https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework

Source: CCN
Type: OTRS Security Advisory 2019-03
Security Update for OTRS Framework

Source: XF
Type: UNKNOWN
otrs-cve20199753-info-disc(162139)

Vulnerable Configuration:Configuration 1:
  • cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 7.0.0 and < 7.0.5)

    • Configuration CCN 1:
  • cpe:/a:otrs:otrs:7.0.4:*:*:*:*:*:*:*

    • * Denotes that component is vulnerable
    Oval Definitions
    Definition IDClassTitleLast Modified
    oval:com.ubuntu.cosmic:def:201997530000000
    V
    		CVE-2019-9753 on Ubuntu 18.10 (cosmic) - medium.
    2019-06-03
    oval:com.ubuntu.bionic:def:201997530000000
    V
    		CVE-2019-9753 on Ubuntu 18.04 LTS (bionic) - medium.
    2019-06-03
    oval:com.ubuntu.xenial:def:201997530000000
    V
    		CVE-2019-9753 on Ubuntu 16.04 LTS (xenial) - medium.
    2019-06-03
    BACK
    otrs otrs *
    otrs otrs 7.0.4