Vulnerability CVE-2020-1770

Vulnerability Name:

CVE-2020-1770 (CCN-178647)

Assigned:

2019-11-29

Published:

2020-03-27

Updated:

2021-09-14

Summary:

Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

CVSS v3 Severity:

4.3 Medium (CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N)
3.8 Low (Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C)

Exploitability Metrics:	Attack Vector (AV): Network Attack Complexity (AC): Low Privileges Required (PR): Low User Interaction (UI): None
Scope:	Scope (S): Unchanged
Impact Metrics:	Confidentiality (C): Low Integrity (I): None Availibility (A): None

2.4 Low (CCN CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N)
2.1 Low (CCN Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C)

Exploitability Metrics:	Attack Vector (AV): Network Attack Complexity (AC): Low Privileges Required (PR): High User Interaction (UI): Required
Scope:	Scope (S): Unchanged
Impact Metrics:	Confidentiality (C): Low Integrity (I): None Availibility (A): None

CVSS v2 Severity:

4.0 Medium (CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N)

Exploitability Metrics:	Access Vector (AV): Network Access Complexity (AC): Low Authentication (Au): Single_Instance
Impact Metrics:	Confidentiality (C): Partial Integrity (I): None Availibility (A): None

3.3 Low (CCN CVSS v2 Vector: AV:N/AC:L/Au:M/C:P/I:N/A:N)

Exploitability Metrics:	Access Vector (AV): Network Access Complexity (AC): Low Athentication (Au): Multiple_Instances
Impact Metrics:	Confidentiality (C): Partial Integrity (I): None Availibility (A): None

Vulnerability Type:

CWE-200

Vulnerability Consequences:

Obtain Information

References:

Source: MITRE
Type: CNA
CVE-2020-1770

Source: SUSE
Type: Mailing List, Third Party Advisory
openSUSE-SU-2020:0551

Source: SUSE
Type: Mailing List, Third Party Advisory
openSUSE-SU-2020:1475

Source: SUSE
Type: Mailing List, Third Party Advisory
openSUSE-SU-2020:1509

Source: XF
Type: UNKNOWN
otrs-cve20201770-info-disc(178647)

Source: MLIST
Type: Mailing List, Third Party Advisory
[debian-lts-announce] 20200501 [SECURITY] [DLA 2198-1] otrs2 security update

Source: CCN
Type: OTRS Security Advisory 2020-07
OTRS

Source: MISC
Type: Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2020-07/

Source: CCN
Type: WhiteSource Vulnerability Database
CVE-2020-1770

Vulnerable Configuration:

Configuration 1:

cpe:/a:otrs:otrs:*:*:*:*:community:*:*:* (Version >= 5.0.0 and <= 5.0.41)

OR cpe:/a:otrs:otrs:*:*:*:*:community:*:*:* (Version >= 6.0.0 and <= 6.0.26)

OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 7.0.0 and <= 7.0.15)

Configuration 2:

cpe:/a:opensuse:backports_sle:15.0:-:*:*:*:*:*:*

OR cpe:/a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:*

OR cpe:/a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:*

OR cpe:/o:opensuse:leap:15.1:*:*:*:*:*:*:*

OR cpe:/o:opensuse:leap:15.2:*:*:*:*:*:*:*

Configuration 3:

cpe:/o:debian:debian_linux:8.0:*:*:*:*:*:*:*

Configuration CCN 1:

cpe:/a:otrs:otrs:7.0.15:*:*:*:*:*:*:*

Denotes that component is vulnerable

Oval Definitions

Definition ID	Class	Title	Last Modified
oval:org.opensuse.security:def:20201770	V	CVE-2020-1770	2022-05-22
oval:org.opensuse.security:def:93594	P	(Moderate)	2021-12-23
oval:org.opensuse.security:def:64827	P	Security update for xorg-x11-server (Important)	2021-12-21
oval:org.opensuse.security:def:64638	P	Security update for postgresql10 (Important)	2021-12-14
oval:org.opensuse.security:def:64617	P	Security update for postgresql14 (Important)	2021-11-22
oval:org.opensuse.security:def:64618	P	Security update for postgresql13 (Important)	2021-11-22
oval:org.opensuse.security:def:64580	P	Security update for gd (Moderate)	2021-09-27
oval:org.opensuse.security:def:64750	P	Security update for dbus-1 (Moderate)	2021-08-23
oval:org.opensuse.security:def:63475	P	graphviz-gnome-2.40.1-6.6.8 on GA media (Moderate)	2021-08-10
oval:org.opensuse.security:def:63337	P	libct4-1.1.36-3.3.1 on GA media (Moderate)	2021-08-10
oval:org.opensuse.security:def:63102	P	reiserfs-kmp-default-5.3.18-57.3 on GA media (Moderate)	2021-08-10
oval:org.opensuse.security:def:63326	P	erlang-rabbitmq-client-3.8.11-1.26 on GA media (Moderate)	2021-08-10
oval:org.opensuse.security:def:62830	P	spice-vdagent-0.20.0-1.51 on GA media (Moderate)	2021-08-09
oval:org.opensuse.security:def:62827	P	python3-cupshelpers-1.5.7-6.27 on GA media (Moderate)	2021-08-09
oval:org.opensuse.security:def:62823	P	perl-MIME-Charset-1.012.2-1.24 on GA media (Moderate)	2021-08-09
oval:org.opensuse.security:def:63033	P	perl-DNS-LDNS-1.7.0-4.3.1 on GA media (Moderate)	2021-08-09
oval:org.opensuse.security:def:64885	P	Security update for containerd (Moderate)	2021-07-20
oval:org.opensuse.security:def:100307	P	(Important)	2021-07-12
oval:org.opensuse.security:def:64725	P	Security update for the Linux Kernel (Important)	2021-06-28
oval:org.opensuse.security:def:64524	P	Security update for ucode-intel (Important)	2021-06-10
oval:org.opensuse.security:def:63529	P	bluez-cups-5.48-3.7 on GA media (Moderate)	2021-06-08
oval:org.opensuse.security:def:62856	P	jython-2.2.1-4.36 on GA media (Moderate)	2021-06-08
oval:org.opensuse.security:def:62855	P	guile-2.0.14-3.18 on GA media (Moderate)	2021-06-08
oval:org.opensuse.security:def:63077	P	pam-modules-12.1-3.17 on GA media (Moderate)	2021-04-29
oval:org.opensuse.security:def:63074	P	libopenssl-1_0_0-devel-1.0.2p-3.14.2 on GA media (Moderate)	2021-04-29
oval:org.opensuse.security:def:63070	P	java-10-openjdk-10.0.2.0-3.3.3 on GA media (Moderate)	2021-04-29
oval:org.opensuse.security:def:64481	P	Security update for giflib (Low)	2021-04-28
oval:org.opensuse.security:def:64478	P	Security update for apache-commons-io (Moderate)	2021-04-20
oval:org.opensuse.security:def:74692	P	Security update for rpmlint (Moderate)	2021-02-25
oval:org.opensuse.security:def:63280	P	libsaml-devel-2.6.1-1.31 on GA media (Moderate)	2020-12-03
oval:org.opensuse.security:def:63135	P	clamsap-0.99.25-2.37 on GA media (Moderate)	2020-12-03
oval:org.opensuse.security:def:62655	P	libXinerama1-32bit-1.1.3-1.22 on GA media (Moderate)	2020-12-03
oval:org.opensuse.security:def:62679	P	liblouis-data-3.11.0-1.42 on GA media (Moderate)	2020-12-03
oval:org.opensuse.security:def:62656	P	libXp6-32bit-1.0.3-1.24 on GA media (Moderate)	2020-12-03
oval:org.opensuse.security:def:63573	P	freerdp-2.0.0~rc4-8.4 on GA media (Moderate)	2020-12-03
oval:org.opensuse.security:def:74464	P	Security update for haproxy (Moderate)	2020-12-01
oval:org.opensuse.security:def:63905	P	Security update for freeradius-server (Moderate)	2020-12-01
oval:org.opensuse.security:def:74825	P	Recommended update for otrs (Moderate)	2020-12-01
oval:org.opensuse.security:def:63676	P	Security update for sqlite3 (Moderate)	2020-12-01
oval:org.opensuse.security:def:64412	P	libzmq5 on GA media (Moderate)	2020-12-01
oval:org.opensuse.security:def:64371	P	libpoppler-cpp0 on GA media (Moderate)	2020-12-01
oval:org.opensuse.security:def:64152	P	Security update for samba (Important)	2020-12-01
oval:org.opensuse.security:def:75072	P	Recommended update for otrs (Moderate)	2020-12-01
oval:org.opensuse.security:def:64162	P	Security update for libvirt (Important)	2020-12-01
oval:org.opensuse.security:def:63923	P	Security update for ghostscript (Important)	2020-12-01
oval:org.opensuse.security:def:74939	P	Security update for slurm (Important)	2020-12-01
oval:org.opensuse.security:def:64028	P	Security update for mozilla-nspr, mozilla-nss (Moderate)	2020-12-01
oval:org.opensuse.security:def:63776	P	Security update for qemu (Important)	2020-12-01
oval:org.opensuse.security:def:64997	P	Security update for targetcli-fb (Moderate)	2020-12-01
oval:org.opensuse.security:def:64370	P	libpolkit0 on GA media (Moderate)	2020-12-01
oval:org.opensuse.security:def:63701	P	Security update for java-1_7_0-openjdk (Moderate)	2020-12-01
oval:org.opensuse.security:def:74590	P	Recommended update for otrs (Moderate)	2020-12-01
oval:org.opensuse.security:def:64268	P	Security update for xorg-x11-server (Important)	2020-12-01
oval:org.opensuse.security:def:64234	P	cups-filters on GA media (Moderate)	2020-12-01
oval:org.opensuse.security:def:100233	P	(Moderate)	2020-10-13
oval:org.opensuse.security:def:103055	P	Recommended update for otrs (Moderate)	2020-09-23
oval:org.opensuse.security:def:109712	P	Recommended update for otrs (Moderate)	2020-09-23
oval:org.opensuse.security:def:96365	P	Recommended update for otrs (Moderate)	2020-09-23
oval:org.opensuse.security:def:93520	P	Recommended update for otrs (Moderate)	2020-09-20
oval:org.opensuse.security:def:110767	P	Recommended update for otrs (Moderate)	2020-09-20
oval:org.opensuse.security:def:109708	P	Recommended update for otrs (Moderate)	2020-09-20
oval:org.opensuse.security:def:96361	P	Recommended update for otrs (Moderate)	2020-09-20
oval:org.opensuse.security:def:110214	P	Recommended update for otrs (Moderate)	2020-09-20
oval:org.opensuse.security:def:103051	P	Recommended update for otrs (Moderate)	2020-09-20
oval:org.opensuse.security:def:110487	P	Recommended update for otrs (Moderate)	2020-04-25

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