Vulnerability Name:

CVE-2020-1776 (CCN-185652)

Assigned:2019-11-29
Published:2020-07-20
Updated:2020-07-24
Summary:When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.
CVSS v3 Severity:4.3 Medium (CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N)
3.8 Low (Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): Low
Integrity (I): None
Availibility (A): None
3.5 Low (CCN CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N)
3.1 Low (CCN Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): Required
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): Low
Integrity (I): None
Availibility (A): None
CVSS v2 Severity:4.0 Medium (CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Authentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): Partial
Integrity (I): None
Availibility (A): None
4.0 Medium (CCN CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Athentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): Partial
Integrity (I): None
Availibility (A): None
Vulnerability Type:CWE-613
Vulnerability Consequences:Obtain Information
References:Source: MITRE
Type: CNA
CVE-2020-1776

Source: XF
Type: UNKNOWN
otrs-cve20201776-info-disc(185652)

Source: CCN
Type: OTRS Security Advisory 2020-13
OTRS

Source: CONFIRM
Type: Patch, Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2020-13/

Source: CCN
Type: WhiteSource Vulnerability Database
CVE-2020-1776

Vulnerable Configuration:Configuration 1:
  • cpe:/a:otrs:otrs:*:*:*:*:community:*:*:* (Version < 6.0.29)
  • OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 7.0.0 and < 7.0.19)
  • OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 8.0.1 and < 8.0.5)

    • Configuration CCN 1:
  • cpe:/a:otrs:otrs:6.0.27:*:*:*:community:*:*:*
  • OR cpe:/a:otrs:otrs:8.0.4:*:*:*:*:*:*:*
  • OR cpe:/a:otrs:otrs:7.0.18:*:*:*:*:*:*:*

    • * Denotes that component is vulnerable
    BACK
    otrs otrs *
    otrs otrs *
    otrs otrs *
    otrs otrs 6.0.27
    otrs otrs 8.0.4
    otrs otrs 7.0.18