Vulnerability Name: | CVE-2021-21435 (CCN-196418) |
Assigned: | 2020-12-29 |
Published: | 2021-02-08 |
Updated: | 2021-02-09 |
Summary: | Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.
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CVSS v3 Severity: | 6.5 Medium (CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N) 5.7 Medium (Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N/E:U/RL:O/RC:C)Exploitability Metrics: | Attack Vector (AV): Network Attack Complexity (AC): Low Privileges Required (PR): None User Interaction (UI): Required | Scope: | Scope (S): Unchanged
| Impact Metrics: | Confidentiality (C): High Integrity (I): None Availibility (A): None | 5.7 Medium (CCN CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N) 5.0 Medium (CCN Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N/E:U/RL:O/RC:C)Exploitability Metrics: | Attack Vector (AV): Network Attack Complexity (AC): Low Privileges Required (PR): Low User Interaction (UI): Required | Scope: | Scope (S): Unchanged
| Impact Metrics: | Confidentiality (C): High Integrity (I): None Availibility (A): None |
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CVSS v2 Severity: | 4.3 Medium (CVSS v2 Vector: AV:N/AC:M/Au:N/C:P/I:N/A:N)Exploitability Metrics: | Access Vector (AV): Network Access Complexity (AC): Medium Authentication (Au): None | Impact Metrics: | Confidentiality (C): Partial Integrity (I): None Availibility (A): None | 6.8 Medium (CCN CVSS v2 Vector: AV:N/AC:L/Au:S/C:C/I:N/A:N)Exploitability Metrics: | Access Vector (AV): Network Access Complexity (AC): Low Athentication (Au): Single_Instance
| Impact Metrics: | Confidentiality (C): Complete Integrity (I): None Availibility (A): None |
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Vulnerability Type: | CWE-200 CWE-200
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Vulnerability Consequences: | Obtain Information |
References: | Source: MITRE Type: CNA CVE-2021-21435
Source: XF Type: UNKNOWN otrs-cve202121435-info-disc(196418)
Source: CCN Type: OTRS Security Advisory 2021-02 OTRS
Source: CONFIRM Type: Vendor Advisory https://otrs.com/release-notes/otrs-security-advisory-2021-02/
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Vulnerable Configuration: | Configuration 1: cpe:/a:otrs:otrs:*:*:*:*:community:*:*:* (Version >= 6.0.0 and <= 6.0.30)OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 7.0.0 and <= 7.0.23)OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 8.0.0 and <= 8.0.10) Configuration CCN 1: cpe:/a:otrs:otrs:8.0.10:*:*:*:*:*:*:*OR cpe:/a:otrs:otrs:7.0.23:*:*:*:*:*:*:*
Denotes that component is vulnerable |
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