Vulnerability Name:

CVE-2021-21439 (CCN-203717)

Assigned:2020-12-29
Published:2020-12-29
Updated:2021-06-29
Summary:DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions; 8.0.x version 8.0.13 and prior versions.
CVSS v3 Severity:6.5 Medium (CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H)
5.7 Medium (Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): None
User Interaction (UI): Required
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): None
Integrity (I): None
Availibility (A): High
6.5 Medium (CCN CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H)
5.7 Medium (CCN Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:N/A:H/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): None
User Interaction (UI): Required
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): None
Integrity (I): None
Availibility (A): High
CVSS v2 Severity:4.3 Medium (CVSS v2 Vector: AV:N/AC:M/Au:N/C:N/I:N/A:P)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Medium
Authentication (Au): None
Impact Metrics:Confidentiality (C): None
Integrity (I): None
Availibility (A): Partial
6.8 Medium (CCN CVSS v2 Vector: AV:N/AC:L/Au:S/C:N/I:N/A:C)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Athentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): None
Integrity (I): None
Availibility (A): Complete
Vulnerability Type:CWE-755
Vulnerability Consequences:Denial of Service
References:Source: MITRE
Type: CNA
CVE-2021-21439

Source: XF
Type: UNKNOWN
otrs-cve202121439-dos(203717)

Source: CCN
Type: OTRS Security Advisory 2021-09
OTRS

Source: MISC
Type: Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2021-09/

Vulnerable Configuration:Configuration 1:
  • cpe:/a:otrs:otrs:*:*:*:*:community:*:*:* (Version >= 6.0.1 and <= 6.0.30)
  • OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 7.0.0 and < 7.0.27)
  • OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 8.0.0 and < 8.0.14)

    • * Denotes that component is vulnerable
    BACK
    otrs otrs *
    otrs otrs *
    otrs otrs *