Vulnerability Name:

CVE-2021-21443 (CCN-206306)

Assigned:2020-12-29
Published:2021-07-26
Updated:2021-08-04
Summary:Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
CVSS v3 Severity:4.3 Medium (CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N)
3.8 Low (Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): Low
Integrity (I): None
Availibility (A): None
3.5 Low (CCN CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N)
3.1 Low (CCN Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): Required
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): Low
Integrity (I): None
Availibility (A): None
CVSS v2 Severity:4.0 Medium (CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Authentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): Partial
Integrity (I): None
Availibility (A): None
4.0 Medium (CCN CVSS v2 Vector: AV:N/AC:L/Au:S/C:P/I:N/A:N)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Athentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): Partial
Integrity (I): None
Availibility (A): None
Vulnerability Type:CWE-noinfo
Vulnerability Consequences:Obtain Information
References:Source: MITRE
Type: CNA
CVE-2021-21443

Source: XF
Type: UNKNOWN
otrs-cve202121443-info-disc(206306)

Source: CCN
Type: OTRS Security Advisory 2021-13
OTRS

Source: CONFIRM
Type: Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2021-13/

Source: CCN
Type: WhiteSource Vulnerability Database
CVE-2021-21443

Vulnerable Configuration:Configuration 1:
  • cpe:/a:otrs:otrs:*:*:*:*:community:*:*:* (Version >= 6.0.0 and <= 6.0.32)
  • OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 7.0.0 and <= 7.0.27)

    • Configuration CCN 1:
  • cpe:/a:otrs:otrs:6.0.0:-:*:*:community:*:*:*

    • * Denotes that component is vulnerable
    BACK
    otrs otrs *
    otrs otrs *
    otrs otrs 6.0.0 -