Vulnerability Name:

CVE-2021-36100 (CCN-222286)

Assigned:2021-07-01
Published:2022-03-21
Updated:2022-07-12
Summary:Specially crafted string in OTRS system configuration can allow the execution of any system command.
CVSS v3 Severity:8.8 High (CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H)
7.7 High (Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): Low
Privileges Required (PR): Low
User Interaction (UI): None
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): High
Integrity (I): High
Availibility (A): High
6.4 Medium (CCN CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:H/PR:H/UI:R/S:U/C:H/I:H/A:H)
5.6 Medium (CCN Temporal CVSS v3.1 Vector: CVSS:3.1/AV:N/AC:H/PR:H/UI:R/S:U/C:H/I:H/A:H/E:U/RL:O/RC:C)
Exploitability Metrics:Attack Vector (AV): Network
Attack Complexity (AC): High
Privileges Required (PR): High
User Interaction (UI): Required
Scope:Scope (S): Unchanged
Impact Metrics:Confidentiality (C): High
Integrity (I): High
Availibility (A): High
CVSS v2 Severity:9.0 High (CVSS v2 Vector: AV:N/AC:L/Au:S/C:C/I:C/A:C)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): Low
Authentication (Au): Single_Instance
Impact Metrics:Confidentiality (C): Complete
Integrity (I): Complete
Availibility (A): Complete
6.8 Medium (CCN CVSS v2 Vector: AV:N/AC:H/Au:M/C:C/I:C/A:C)
Exploitability Metrics:Access Vector (AV): Network
Access Complexity (AC): High
Athentication (Au): Multiple_Instances
Impact Metrics:Confidentiality (C): Complete
Integrity (I): Complete
Availibility (A): Complete
Vulnerability Type:CWE-78
Vulnerability Consequences:Gain Access
References:Source: MITRE
Type: CNA
CVE-2021-36100

Source: XF
Type: UNKNOWN
otrs-cve202136100-command-exec(222286)

Source: CCN
Type: OTRS Security Advisory 2022-03
OTRS

Source: CONFIRM
Type: Release Notes, Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2022-03/

Vulnerable Configuration:Configuration 1:
  • cpe:/a:otrs:otrs_itsm:*:*:*:*:*:*:*:* (Version >= 8.0.0 and < 8.0.28)
  • OR cpe:/a:otrs:otrs_storm:*:*:*:*:*:*:*:* (Version < 8.0.12)
  • OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 7.0.30 and < 7.0.33)
  • OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version >= 8.0.0 and < 8.0.21)
  • OR cpe:/a:otrs:otrs:*:*:*:*:*:*:*:* (Version < 7.0.28)
  • OR cpe:/a:otrs:otrs_itsm:*:*:*:*:*:*:*:* (Version < 7.0.19)

  • Configuration CCN 1:
  • cpe:/a:otrs:otrs:7.0.27:*:*:*:*:*:*:*

  • * Denotes that component is vulnerable
    BACK
    otrs otrs itsm *
    otrs otrs storm *
    otrs otrs *
    otrs otrs *
    otrs otrs *
    otrs otrs itsm *
    otrs otrs 7.0.27